Refunds & Returns

Return & Refund Policy

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Returns

You can return items to us if they are: 

• faulty
• incorrectly described
• different from sample shown
• not of an acceptable quality

To ask for an exchange, repair or refund, you will need to provide evidence that you purchased the product from us via an order confirmation, Tax Invoice or proof of purchase.

All claims must be made in writing (with images if relevant) within 7 days from date of delivery to [email protected]. We will assess the claim and if it is found to be faulty or unfit for its intended purpose, we will offer you an exchange, repair or refund (depending on issue).

All refunds issued will be made using the same method as your original payment.

If parts can be supplied to replace damaged components, Warequip Solutions will post these free of charge.

If your item needs to be returned to Warequip Solutions for repair or exchange, Warequip Solutions will provide you the appropriate postage label and you simply lodge the package at your local post office (no postage charge to you). Warequip Solutions will return the repaired item to you at no additional charge once repaired.

Change of Mind Returns

Goods will not be accepted for credit unless prior agreement is made with Warequip Solutions and a Return Authority Form is issued. Any change of mind returns will incur a restocking fee (20% of the invoice value) and it is the purchaser’s responsibility to return the goods to Warequip Solutions. No freight charges will be credited for change of mind returns. Please Note: All goods returned under change of mind must be in condition to resell – unused and in original sealed packaging. If for any reason the goods are returned to Warequip Solutions and deemed in unsatisfactory condition. The return is void. To request change of mind return email your request to [email protected].

Change of mind on Afterpay orders are ineligible for refunds. Warequip takes no responsibility for incorrect details or mistakes on these orders.

Cancellation Policy

We understand that circumstances may change, and you may need to cancel your order. Please read the following terms regarding cancellations and refunds:

Order Cancellations – Before Dispatch (not including Afterpay orders)

If you wish to cancel your order before dispatch, please contact us as soon as possible.

• – All cancellations before dispatch will incur a 15% administration fee, deducted from your refund.
• – The refund will be processed to your original payment method once the cancellation has been confirmed.

Order Cancellations – After Dispatch (not including Afterpay orders)

If your order has already been dispatched, the following conditions apply:

• – You must return the item at your own cost.
• – The item must be returned in unused, original condition, with all packaging, components, and the original box intact and in a resalable state.
• – Once the returned goods have been received and inspected, a refund will be issued minus original shipping fees. Returned goods will incur a restocking fee which will be 20% of the invoice value.
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Please note that we reserve the right to decline a refund if returned goods do not meet the above conditions.

Cancelation & Change of Mind Policy – Afterpay Orders

• – Change of mind returns on orders paid via Afterpay are not eligible for refunds.
• – Please choose carefully before completing your Afterpay transaction.