FAQ’s

You will receive email order confirmation from Clax Cart.  We aim to despatch your order within 2-3 days. Once despatched you will receive tracking notifications direct from Aust Post (these may appear in your Junk folder).

We sure do! We welcome all customers to come and view the Clax in person. 

1 Paramount Road, Footscray West VIC 

Open 8.30am – 5pm Monday to Friday. 

Please observe any current Covid-19 restrictions and refer to our Covid Policy

Unfortunately, this happens to the best of us!

If you happen to make an error with your order, please contact us as soon as possible. Contact us at [email protected] with your name and order number and advise of any corrections.

Depending on the status of your order we will do our best to update your details. 

If you have ordered more than one item it is likely your items will be sent as separate parcels.  This sometimes means your items will be separated in transit and arrive at different times.

Unfortunately, this is beyond our control but you can use the tracking number we provide to see the delivery status of all your items.

As soon as your order leaves our warehouse you will be provided with an estimated delivery date.

If your goods seem to be taking longer than expected, please be aware that we will be unable to investigate this until your item has exceeded its estimated arrival time.

If you have been tracking your parcel and it exceeds its estimated delivery time please email us at [email protected] with your full name and order number. We will then investigate this with the courier. 

We accept official purchase orders from Government bodies.

Please email official purchase orders, made out to Warequip Solutions Pty Ltd, to [email protected].

You sure can!

Email [email protected] with your company details and the products you would like included in the quote.

Your Tax Invoice will be sent with the goods unless otherwise requested. 

If you require a copy of your Tax Invoice please email [email protected] with your order number.

In the unlikely event that your product is faulty or develops a fault within its warranty period, simply complete the Warranty Application Form and return it to [email protected] Your claim will be then assessed, and you will be advised of the outcoming in writing.

Providing as much information as possible, including pictures and/or videos, will result in a quicker outcome. 

Please refer to our Refunds & Returns Policy for further information. 

We understand that unfortunately goods can become damaged during delivery. If this does happen, please email [email protected] with your order number and evidence of any damage (pictures).

Our customer service team will investigate the issue and contact you with an outcome via reply email. 

Please refer to our Delivery Policy for full details. 

You will be notified when your order is ready for pick up. 

Pick up is from our despatch area at 1 Paramount Road, Footscray West, VIC. 

Please ensure you follow any Covid-19 restrictions currently in place and refer to our Covid-19 Policy.

Yes, we do offer a repair service. Refer to our Service page for more information. 

Yes, we stock a large range of spare parts which can be purchased online.

Shop Clax Parts

If you are unable to find the answer you are looking for above, feel free to contact our friendy Clax Cart Crew at [email protected] .  

You could also use our live web chat on our website. 

Our Clax Cart Crew are in the office Monday – Friday 8.30am – 4.30pm answering your questions.  

Most parts are easily changed, and most will require a Torx T25 which you can purchase from us with your part. 

We have some How To Videos on our popular parts below: 

How to Replace Clax Strap 

How to Replace Small Wheel Lock Tab 

How to Replace Clax Strap Hook 

How to Replace Clax Handle

Enquire Now

Do you need a Clax Cart for your organisation. Get in touch with us now to secure your order.

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