FAQs

You will receive an email order confirmation from Clax Cart.  We aim to despatch your order within 2-3 days. Once despatched, you will receive despatch notification and tracking information from Shippit.

We sure do! We welcome all customers to come and view the Clax in person. 

14-16 Williamson Road, Maribyrnong, VIC, 3032

Open 8.30am – 4.30pm Monday to Friday. 

Please observe any current Covid-19 restrictions and refer to our Covid Policy. 

Unfortunately, this happens to the best of us!

If you happen to make an error with your order, please contact us as soon as possible. Contact us at [email protected] with your name and order number and advise of any corrections.

Depending on the status of your order we will do our best to update your details. 

If you have ordered more than one item it is likely your items will be sent as separate parcels.  This sometimes means your items will be separated in transit and arrive at different times.

Unfortunately, this is beyond our control but you can use the tracking number we provide to see the delivery status of all your items.

Once your order is despatched you will receive an email from Australia Post with tracking details. 

You will be able to track your order online at www.auspost.com.au/

Please note, all order tracking and delivery enquiries should be directed to Shippit.

As soon as your order leaves our warehouse you will be sent tracking information from Australia Post.  

If your goods seem to be taking longer than expected, please be aware that you will be unable to investigate this until your item has exceeded its estimated arrival time. You can track your delivery status here /www.auspost.com.au

In the event you are having issues with your delivery, please contact Australia Post directly www.auspost.com.au

If your delivery is deemed lost or damaged contact [email protected] with your order number and delivery issue and Warequip Solutions will make a transit cover claim with Shippit and advise of the outcome.

We endeavour to ensure stock availability and delivery times are up to date on our website. In the unlikely event your order cannot be fulfilled immediately, your order will be placed on backorder and you will be notified via email of the new estimated delivery date.

If you place an order for an item that is on backorder and which states an estimated despatch date, if this date changes or is delayed you will be notified via email. 

We accept official purchase orders from Government bodies.

Please email official purchase orders, made out to Warequip Solutions Pty Ltd, to [email protected].

Yes. Email [email protected] and include the following information:

What you would like to order 

Who the invoice is to be made out to 

Delivery address 

Your NDIS number 

Your phone number and email address

We will then supply an invoice for payment.

You sure can!

Email [email protected] with your company details and the products you would like included in the quote.

Your Tax Invoice will be sent with the goods unless otherwise requested. 

If you require a copy of your Tax Invoice please email [email protected] with your order number.

In the unlikely event that your product is faulty or develops a fault within its warranty period, simply complete the Warranty Application Form and return it to [email protected]. Your claim will be then assessed, and you will be advised of the outcoming in writing.

Providing as much information as possible, including pictures and/or videos, will result in a quicker outcome. 

Please refer to our Refunds & Returns Policy for further information. 

We understand that unfortunately goods can become damaged during delivery. If this does happen, please email complete our Product Claim Form and email along with relevant images to [email protected].

Our customer service team will investigate the issue and contact you with an outcome via reply email. 

Please refer to our Delivery Policy for full details. 

You will be notified when your order is ready for pick up. 

Pick up is from our despatch area at

14-16 Williamson Road, Maribyrnong, VIC, 3032

Please ensure you follow any Covid-19 restrictions currently in place and refer to our Covid-19 Policy.

Yes, we do offer a repair service. Refer to our Service page for more information. 

Yes, we stock a large range of spare parts which can be purchased online.

Shop Clax Parts

If you are unable to find the answer you are looking for above, feel free to contact our friendy Clax Cart Crew at [email protected] .  

You could also use our live web chat on our website. 

Our Clax Cart Crew are in the office Monday – Friday 8.30am – 4.30pm answering your questions.  

Most parts are easily changed, and most will require a Torx T25 which you can purchase from us with your part. 

We have some How To Videos on our popular parts below: 

How to Replace Clax Strap 

How to Replace Small Wheel Lock Tab 

How to Replace Clax Strap Hook 

How to Replace Clax Handle

Clax Trolley: We advise customers to wipe the Clax Cart down with a damp microfibre cloth.

Crates: You can saturate with water and leave to dry outside if need be.

Wheels: Remove the wheels and continue to wipe them down with a damp microfibre cloth.

For workplace use please see the Clax Cart Risk assesments

DIMENSIONS

(Width x Height x Length)
Wheels mounted: 55 x 71 x 18 cm
Wheels dismantled: 47 x 67 x 11 cm
Assembled: 55 x 102 x 91 cm

CAPACITY

Upper Platform: 20 kg
Lower Platform: 40 kg
Total: 60 kg

WEIGHT

Clax: 6.9KG
Clax Crate: 1.6kg
Total: 8.5kg

CASTORS AND WHEELS

Rating at: 60kg per wheel
Front: 90mm Diameter
Rear: 175mm Diameter