Delivery Policy

www.ClaxCart.com.au is brought to you by Warequip Solutions Pty Ltd

Stock Availability

Warequip Solutions will endeavour to supply all items published in their online stores. Where an order cannot be filled immediately you will be advised as soon as possible via email of the estimated delivery date and your order is backordered. If you need to cancel your order due to delayed delivery, please advise as soon as possible.

Delivery Standards

Orders placed on Clax Cart are shipped via Shippit.

Warequip Solutions endeavours to despatch all orders within 1-2 working days of receiving your order. Warequip Solutions accepts no responsibility for shipping timing and delays once goods leave our warehouse. During busy postage periods (e.g. Christmas and the Covid-19 pandemic) delivery times may increase. Warequip Solutions will not refund delivery charges due to delayed delivery.

Tracking Your Item

Once your order is despatched you will receive an email from Shippit with tracking details. All order tracking and delivery enquiries should be directed to Shippit.

You will be able to track your order online at www.shippit.com/track-your-package/.

Incorrect Details Supplied

If you supply incorrect delivery information and your parcel is unable to be delivered, the items will be returned to Warequip Solutions. Once received, Warequip Solutions will contact you to confirm re-delivery details. In cases where incorrect details have been supplied, a re-delivery charge will apply.

Unclaimed Items

Depending on the delivery carrier used, if you are unavailable at the time of delivery a card will be left notifying you of a pickup location. These items are held at this location for a maximum of 7 days. After this time they will be returned to Warequip Solutions and you will be charged a re-delivery fee.

Transit Cover and Lost Parcels

Transit Cover is automatically added to your shipment. Transit Cover provides peace of mind that your goods are protected from loss or damage during transport. 

If your order arrives damaged or does not arrive at all please send a claim to [email protected] and include your order number. Clax Cart will raise a claim with Shippit and if Shippit deems your item lost or damaged in transit, Warequip Solutions will provide replacement goods at no extra charge. Replacement goods will not be sent out until Warequip Solutions has received confirmation from Shippit that the goods have been deemed lost or damaged. 

 

Transit Cover does not cover incorrectly addressed items, errors made by the purchaser on the order, or if you have given authority to leave the goods in a safe place.

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Do you need a Clax Cart for your organisation. Get in touch with us now to secure your order.

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