Delivery Policy

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Stock Availability

Warequip Solutions will endeavour to supply all items published in their online stores. Where an order cannot be filled immediately you will be advised as soon as possible via email of the estimated delivery date and your order is backordered. If you need to cancel your order due to delayed delivery, please advise as soon as possible.

Delivery Standards

In most cases items are shipped via Aust Post e Parcel unless they exceed the size limitations of Aust Post. Warequip will endeavour to despatch all orders within 1-2 working days of receiving your order.  Aust Post standard delivery time is within 3-7 business days from despatch. If you wish to have your items delivered via couriers, please contact our customer service department toll free 1800 337 711 to place your order.  Warequip Solutions accepts no responsibility for Aust Post postage delays as this is out of our control. During busy postage period (e.g. Christmas) delivery times may increase. Warequip will not refund delivery charges due to delayed delivery.

Tracking Your Item

Once your order is despatched via Aust Post you will receive an email from Aust Post with tracking details, you can track your order online at www.austpost.com.au. If your order is shipped via another courier, tracking details can be provided upon request.

Incorrect Details Supplied

In the event that you supply incorrect delivery information, and your parcel is unable to be delivered, the items will be returned to Warequip Solutions who will contact you to confirm redelivery details. In cases where incorrect details have been supplied, a re-delivery charge will apply.

Unclaimed Items

Aust Post will attempt to deliver your goods to your address. However, if you are not home or unavailable at the time of delivery a card will be left notifying you of a pickup location (generally your local post office). These items are held at this location for a Maximum of 7 days upon which they are

Transit Cover and Lost Parcels

If Transit Cover is selected on check out your goods are covered if they are lost or damaged in transit.  If Aust Post deem your item lost in transit, Warequip Solutions will provide replacement goods sent to you at no additional charge.

If no Transit Cover is selected and your goods are lost or damaged in transit you are not entitled to compensation. Warequip Solutions will lodge a claim with Aust Post to try and locate the item, however no replacement is supplied.

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