Terms and Conditions

NOVEMBER 2020

Online Shopping Policy

www.ClaxCart.com.au is brought to you by Warequip Solutions Pty Ltd 

Stock Availability

Warequip Solutions will endeavour to supply all items published in their online stores. In the unlikely event your order cannot be fulfilled immediately, your order will be placed on backorder and you will be notified via email of the new estimated delivery date.

Delivery Standards 

Orders placed on Clax Cart are shipped via Shippit.

 

Warequip Solutions endeavours to despatch all orders within 1-2 working days of receiving your order. Warequip Solutions accepts no responsibility for shipping timing and delays once goods leave our warehouse. During busy postage periods (e.g. Christmas and the Covid-19 pandemic) delivery times may increase. Warequip Solutions will not refund delivery charges due to delayed delivery.

Tracking Your Item

Once your order is despatched you will receive an email from Shippit with tracking details. All order tracking and delivery enquiries should be directed to Shippit.

You will be able to track your order online at www.shippit.com/track-your-package/.

Tax Invoices 

Warequip Solutions will supply a compliant tax invoice with the delivery of your goods.

Incorrect Details Supplied

If you supply incorrect delivery information and your parcel is unable to be delivered, the items will be returned to Warequip Solutions. Once received, Warequip Solutions will contact you to confirm re-delivery details. In cases where incorrect details have been supplied, a re-delivery charge will apply.

Unclaimed Items

Depending on the delivery carrier used, if you are unavailable at the time of delivery a card will be left notifying you of a pickup location. These items are held at this location for a maximum of 7 days. After this time they will be returned to Warequip Solutions and you will be charged a re-delivery fee.

Afterpay Orders

All orders placed using Afterpay are final and are not eligible for a refund. Warequip takes no responsibility for incorrect details or mistakes on these orders.

Transit Cover and Lost Parcels

Transit Cover is automatically added to your shipment. Transit Cover provides peace of mind that your goods are protected from loss or damage during transport. 

If your order arrives damaged or does not arrive at all please send a claim to [email protected] and include your order number. Clax Cart will raise a claim with Shippit and if Shippit deems your item lost or damaged in transit, Warequip Solutions will provide replacement goods at no extra charge. Replacement goods will not be sent out until Warequip Solutions has received confirmation from Shippit that the goods have been deemed lost or damaged. 

 

Transit Cover does not cover incorrectly addressed items, errors made by the purchaser on the order, or if you have given authority to leave the goods in a safe place. 

Returns

You can return items to us if they are: 

  • faulty
  • incorrectly described
  • different from sample shown
  • not of an acceptable quality

To ask for an exchange, repair or refund, you will need to provide evidence that you purchased the product from us via an order confirmation, tax Invoice or proof of purchase.

All claims must be made in writing (with images if relevant) within 7 days from date of delivery to [email protected]. We will assess the claim and if it is found to be faulty or unfit for its intended purpose, we will offer you an exchange, repair or refund (depending on issue).

All refunds issued will be made using the same method as your original payment.

If parts can be supplied to replace damaged components, Warequip Solutions will post these free of charge.

If your item needs to be returned to Warequip Solutions for repair or exchange, Warequip Solutions will provide you the appropriate postage label and you simply lodge the package at your local post office (no postage charge to you). Warequip Solutions will return the repaired item to you at no additional charge once repaired.

Warranty Returns

The Clax Cart has a 24 month manufactures warranty against defects in materials and workmanship under normal use and service.  Please refer to our returns procedure and follow this same procedure for warranty claims.

Change of Mind Returns

Goods will not be accepted for credit unless prior agreement is made with Warequip Solutions and a Return Authority Form is issued. Any change of mind returns will incur a restocking fee (20% of the invoice value) and it is the purchaser’s responsibility to return the goods to Warequip Solutions. No freight charges will be credited for change of mind returns. Please Note: All goods returned under change of mind must be in condition to resell – unused and in original sealed packaging. If for any reason the goods are returned to Warequip Solutions and deemed in unsatisfactory condition. The return is void.

Change of mind on Afterpay orders are ineligible for refunds. Warequip takes no responsibility for incorrect details or mistakes on these orders.You can return items to us if they are: 

 

  • faulty

  • incorrectly described

  • different from the sample shown

  • not of an acceptable quality.

To request an exchange, repair or refund you will need to provide proof of purchase such as an order confirmation or tax invoice.

All claims must be made in writing within 7 days from the date of delivery. Claims must be sent to [email protected]. Please include any relevant images and videos in your claim. 

Once received, your claim will be assessed and if the item(s) is found to be faulty or unfit for its intended purpose we will offer you an exchange, repair or refund (depending on the issue).

All refunds issued will be made using the same method as your original payment.

If parts can be supplied to replace damaged components, Warequip Solutions will send these free of charge.

If your item needs to be returned to Warequip Solutions for repair or exchange, Warequip Solutions will provide you with the appropriate returns postage label at no cost to you. Once repaired, Warequip Solutions will return the item to you at no additional charge.

Follow up Reviews 

 

After your delivery has been received and you have started enjoying your new purchase, we email you asking you to leave a review of your product. Reviews help future customers make confident purchase decisions, and therefore Clax Cart would appreciate your feedback.

 

 

 

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Do you need a Clax Cart for your organisation. Get in touch with us now to secure your order.

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